Wtf dealing w/ 2018 Mazda 3 Lemon - FMVperformance.com : The site for all your Ford Mazda and Volvo needs
 1Likes
Reply
 
LinkBack Thread Tools
post #1 of 17 (permalink) Old 11-23-2018, 02:04 PM Thread Starter
Bicycle Rider
 
Join Date: Nov 2018
Location: Seattle, WA
Posts: 3
Unhappy Wtf dealing w/ 2018 Mazda 3 Lemon

Bought a brand new 2018 Mazda 3 Touring 2.5L on Friday November 16, 2018. It had about 10 miles on the odometer, and I drove it home (about 17 miles). Had it garaged until Sunday and was set to go out to visit family about 7 miles away). Noticed check engine light (engine system malfunction) stayed on, but went off with no driving or handling issues to destination. After 1 hour, started the car and now 4 lights were illuminated with the engine running. Looking up the symbols, there were actually 5 warning guidanceís: the engine system malfunction, DSC malfunction, TPMS system malfunction, and 2 SCBS malfunction warnings. I turned the engine off and on, but all these lights stayed on. I looked at the hood and almost burned my finger as the engine was super-hot. Let it rest for another Ĺ hour, but all lights remained on. Tried to see how the car would run and realized the engine was not firing properly, and the car was not drivable. As it was a Sunday, I decided to leave the car where it was and call Mazda to arrange a tow to the nearest Mazda dealer.

On Monday morning, I called Mazda telling them this brand new Mazda 3 with 34 miles on it was currently undriveable. After waiting over 2 hours, the tow truck finally came and brought me to the nearest dealership (not the one I purchased the car from) at 12:30pm. They told me they would need to do a diagnostic and not to expect it completed that day. They said there were no available loaners, and no shuttle service to leave the dealer. So I had to taxi my way out of there. The rest of Monday and Tuesday they indicated that they still have not figured out the problem and solution. On Wednesday morning, I went to pick up a loaner car and they indicated they have order a new control unit that should arrive next Monday, and that they hoped that would solve the problem.

So itís Friday, November 23rd, now and I am wondering, should I be stuck with this lemon?

Some questions for you all:

Assuming they are ultimately able to fix this new car, what experience do you have to share about negotiating for some compensation: lifetime free oil change? Significant extension of warranty?

This has been extremely frustrating as you can imagine, and my Mazda customer experience may have been permanently tarnished.

Do I have any options to ask for a new vehicle to replace this one even if they are able to fix? I bought this car as a brand new one, but I canít even consider it a new car anymore as I had it for only a few days and itís spent more time in the shop and with the mechanic/technician who has been picking and poking at it inside and out.
Attached Images
File Type: jpeg 2018 mazda3 1.jpeg (505.2 KB, 6 views)
File Type: jpeg 2018 mazda3 2.jpeg (530.7 KB, 6 views)
TIMBUKKTOO is offline  
Sponsored Links
Advertisement
 
post #2 of 17 (permalink) Old 11-23-2018, 04:53 PM
Banned
 
Join Date: Apr 2018
Location: At the bottom of the California Sierra Mountains
Posts: 772
Send a message via Yahoo to M3RacerX
Welcome to the forum

Really sorry to read your problems. The questions you are asking can only be answered as you go through the steps between the Dealership you purchased you MAZDA from and the MAZDA/dealer representative .

I would at least wait to see the end "fix" and then share that with us so maybe and I use that term very, very loosely some of us with experience having similar concerns like yours can suggest what you may or have the right to do. You can read about what is covered in the lemon law and at this point my interpretation you do not have what would be considered a lemon. The lemon law outlines in detail all about this and what is considered a lemon vehicle.

Your 2018 Mazda 3 is really a good reliable car and for the most part looking your issues is very isolated. I bought a 2018 almost a year ago and have a little over 12,000 trouble free miles on mine. I really hope that your problem will be resolved fast and that you will be able to also say aside from this first problem that the rest of your ownership will be problem free?

In the mean time you should see if your auto insurance covers a rental car. Dealerships loaning cars for service work unless it is included in the sales contract normally only a courtesy and not required.
IMHO I would not demand, ask for or negotiate anything until your MAZDA has been serviced and repaired.


Please keep us all posted.

Last edited by M3RacerX; 11-23-2018 at 04:55 PM.
M3RacerX is offline  
post #3 of 17 (permalink) Old 11-23-2018, 08:43 PM
Short Track Racer
 
Join Date: Jan 2016
Location: victoria, australia
Posts: 163
beware of dealer loan cars
some of the insurance policies include a $5000 excess
i wouldnt take one if it was offered
read the fine print
hopefully just a dodgy module affecting the can lines
i would be asking for the next service fee be waived
lout is offline  
Sponsored Links
Advertisement
 
post #4 of 17 (permalink) Old 11-23-2018, 10:50 PM
Banned
 
Join Date: Apr 2018
Location: At the bottom of the California Sierra Mountains
Posts: 772
Send a message via Yahoo to M3RacerX
Quote:
TIMBUKKTOO;10148044]new 2018 Mazda 3 Touring 2.5L .
BTW
I live 43 miles from Timbuctoo

Last edited by M3RacerX; 11-23-2018 at 10:59 PM.
M3RacerX is offline  
post #5 of 17 (permalink) Old 11-24-2018, 03:53 PM
Le Mans: Prototype Class
 
ultimica06's Avatar
 
Join Date: Feb 2010
Posts: 1,194
Garage
Because it was made in Mexico along w/ all the Model 3's now....Not Made in Japan anymore....That sucks dude hope they fix it!


My 1st Mazda! - 2009 Hatchback - Golden Sand Metallic


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

ultimica06 is offline  
post #6 of 17 (permalink) Old 11-24-2018, 04:15 PM
Banned
 
Join Date: Apr 2018
Location: At the bottom of the California Sierra Mountains
Posts: 772
Send a message via Yahoo to M3RacerX
Quote:
Originally Posted by ultimica06 View Post
Because it was made in Mexico along w/ all the Model 3's now....Not Made in Japan anymore....!
You know what is very interesting for me to find is my 2018 Made in Japan for sales distribution in the USA, there are are differences in a few things then the ones that get made and sold in Japan???
M3RacerX is offline  
post #7 of 17 (permalink) Old 11-24-2018, 06:25 PM Thread Starter
Bicycle Rider
 
Join Date: Nov 2018
Location: Seattle, WA
Posts: 3
Angry Sticker tells all

Quote:
Originally Posted by M3RacerX View Post
You know what is very interesting for me to find is my 2018 Made in Japan for sales distribution in the USA, there are are differences in a few things then the ones that get made and sold in Japan???
Made in Mexico
Attached Images
File Type: jpg Made in Mexico.jpg (300.2 KB, 11 views)
M3RacerX likes this.
TIMBUKKTOO is offline  
post #8 of 17 (permalink) Old 11-24-2018, 07:01 PM
Banned
 
Join Date: Apr 2018
Location: At the bottom of the California Sierra Mountains
Posts: 772
Send a message via Yahoo to M3RacerX
Whoa! I didn't get that!!!
M3RacerX is offline  
post #9 of 17 (permalink) Old 11-25-2018, 08:47 AM
Grand Am Series
 
VWandDodge's Avatar
 
Join Date: Mar 2011
Location: Oklahoma
Posts: 367
Quote:
Originally Posted by TIMBUKKTOO View Post
Bought a brand new 2018 Mazda 3 Touring 2.5L on Friday November 16, 2018. It had about 10 miles on the odometer, and I drove it home (about 17 miles). Had it garaged until Sunday and was set to go out to visit family about 7 miles away). Noticed check engine light (engine system malfunction) stayed on, but went off with no driving or handling issues to destination. After 1 hour, started the car and now 4 lights were illuminated with the engine running. Looking up the symbols, there were actually 5 warning guidanceís: the engine system malfunction, DSC malfunction, TPMS system malfunction, and 2 SCBS malfunction warnings. I turned the engine off and on, but all these lights stayed on. I looked at the hood and almost burned my finger as the engine was super-hot. Let it rest for another Ĺ hour, but all lights remained on. Tried to see how the car would run and realized the engine was not firing properly, and the car was not drivable. As it was a Sunday, I decided to leave the car where it was and call Mazda to arrange a tow to the nearest Mazda dealer.

On Monday morning, I called Mazda telling them this brand new Mazda 3 with 34 miles on it was currently undriveable. After waiting over 2 hours, the tow truck finally came and brought me to the nearest dealership (not the one I purchased the car from) at 12:30pm. They told me they would need to do a diagnostic and not to expect it completed that day. They said there were no available loaners, and no shuttle service to leave the dealer. So I had to taxi my way out of there. The rest of Monday and Tuesday they indicated that they still have not figured out the problem and solution. On Wednesday morning, I went to pick up a loaner car and they indicated they have order a new control unit that should arrive next Monday, and that they hoped that would solve the problem.

So itís Friday, November 23rd, now and I am wondering, should I be stuck with this lemon?

Some questions for you all:

Assuming they are ultimately able to fix this new car, what experience do you have to share about negotiating for some compensation: lifetime free oil change? Significant extension of warranty?

This has been extremely frustrating as you can imagine, and my Mazda customer experience may have been permanently tarnished.

Do I have any options to ask for a new vehicle to replace this one even if they are able to fix? I bought this car as a brand new one, but I canít even consider it a new car anymore as I had it for only a few days and itís spent more time in the shop and with the mechanic/technician who has been picking and poking at it inside and out.
You need to check the "Lemon Laws" for your state before demanding recourse. As it stands, a first attempt at repair with only 34 miles does not qualify the vehicle as a lemon: Lemon Law for New Cars

2006 Mazda 3 2.3L Hatchback 5-speed Automatic
I never purchase Harbor Freight tools.
VWandDodge is offline  
post #10 of 17 (permalink) Old 11-25-2018, 10:27 AM
Le Mans: Prototype Class
 
GerryBuc's Avatar
 
Join Date: Jan 2016
Location: Mundelein, IL
Posts: 2,031
Quote:
Originally Posted by VWandDodge View Post
You need to check the "Lemon Laws" for your state before demanding recourse. As it stands, a first attempt at repair with only 34 miles does not qualify the vehicle as a lemon: Lemon Law for New Cars
This.

Sent from my SAMSUNG-SM-G891A using Tapatalk
GerryBuc is offline  
Sponsored Links
Advertisement
 
Reply

  FMVperformance.com : The site for all your Ford Mazda and Volvo needs > Misc > Introductions

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the FMVperformance.com : The site for all your Ford Mazda and Volvo needs forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
2018 Mazda CX-5 ! New to the Mazda Family ! syndrome007 Introductions 2 05-01-2018 08:12 PM
Hello! New owner of a Machine Grey 2018 Mazda 3 GT Sedan machine24 Introductions 4 12-06-2017 11:30 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome