PROTEGE GARAGE TROUBLES... BEWARE - FMVperformance.com : The site for all your Ford Mazda and Volvo needs
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post #1 of 546 (permalink) Old 10-21-2010, 05:40 PM Thread Starter
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PROTEGE GARAGE TROUBLES... BEWARE

I'm posting this to help others to avoid being ripped off by Protege Garage.

JTA Wrecking is a auto recycler located in Southern California that specializes in parts for Asian cars.

In July 2010 Ken Miller of Protege Garage contacted our company requesting price and availability of a ** Mazda ** engine that he had located via car-part.com. He was quoted a price of $2800.00 at which point he asked if he could purchase the engine with a credit card and have it sent to his customer in Phoenix, AZ. Ken ordered the engine giving us his credit card information as well as the name and address of the repair shop that was working on Ken's customers car. The engine was then shipped via Mountain Valley Express to the Ken's customer which normally takes 3-4 days for delivery from San Diego, CA.

The following week Ken called our company advising us that his customer had not yet received the engine. I contacted the shipping company and was told that the engine had mistakenly been sent to their Las Vegas terminal and they would were forwarding it to Phoenix with a ETA of 24-hrs. I called Ken and advised him of the situation at which time he asked me to call his customer direct and explain to him why our engine was late.

Here's where the fun begins..

When I called Ken's customer (a very nice guy) and explained the terminal mix-up he was very understanding.. He told me that he had ordered (and paid for) a modified engine to be built by Protege Garage and after waiting for over 3-months Ken advised him that he couldn't provide the modified engine and that he (Ken) would provide him with a OEM/stock engine. (This is where my came into the picture). The following day our engine did arrive in Phoenix and all was good. Or so we thought.

In September we received notice that Ken Miller/Protege Garage was denying the credit card charge for the engine due to the fact that it was (3-days) late arriving to his customer (Remember; Ken stroked the guy for over three months). After we providing the invoice, bill of lading (freight bill), and the contact information for Ken's customer; the credit card company determined that Protege Garage was liable for the charge. This morning (October 21) we were notified by our merchant credit card processor that Protege Garage was once AGAIN attempting to deny the charge. (This scam artist never gives up!).

Now I've read the posts on here from those of you that like Protege Garages, and I've also read a lot of posts from people that have ordered from Protege and got the royal stroke job.

If after reading this post you still decide to do business with Protege Garage.. You know what they say "Buyer Beware" .

I welcome a response from either Ken or "Strato's" denying the above matter


I'm going to post this on every Mazda performance website that I can find to save other the grief that comes from doing business with Ken Miller and Protege Garage.

JTA

San Diego, CA
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post #2 of 546 (permalink) Old 10-22-2010, 12:56 AM
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Re: PROTEGE GARAGE TROUBLES... BEWARE

Lol is all I will say....if we were the bad ones why did your bank refund us after the dispute we providedrd tons of proof you had none if yoy did you would of won easiky bro...but sorry man you need to,make sure you market correctnformation....we also have aletter from tyour bank stating stating that aftwr
The dispute wad filed it was found we should be granted the refund...you can continue to spread your lies ill follow with the truth
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post #3 of 546 (permalink) Old 10-22-2010, 01:25 AM
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Re: PROTEGE GARAGE TROUBLES... BEWARE

Strato, if the customer received the OEM replacement engine within a reasonable timeframe of Ken ordering it, which it sounds like is exactly what happened... why do you think your company deserved any sort of refund in the first place?


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post #4 of 546 (permalink) Old 10-22-2010, 01:54 AM Thread Starter
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Re: PROTEGE GARAGE TROUBLES... BEWARE

Stratos:

If you want to talk about the truth;

Your customer received the engine. It has been installed in his car, and I assisted him with procuring a turbo unit (we sell our engines as "long blocks&quot because as you should know; when the Speed3 turbo-charger fails it can/will cause damage to the engine.

Ken's credit card has NOT been credited (check your bank statement).

"Ton's of proof"? Proof of what?

Let's deal with the facts or as you like to say "truth" (these are very simple questions):

Did Protege Garage order a engine from my company? (Yes or No?)

Did Protege Garage's customer receive the engine (Yes or No?)

Did Protege Garage's customer pay Protege Garage for the engine that my company sent to him (Yes or No?)

Is/was there a problem with the engine that my company sent to Protege Garage's customer (Yes or No?)

Stratos, You're out of your league; This transaction is bordering on being a "fraudulent" claim on the part of Ken Miller/Protege Garage.

Why don't you have your boss (Ken) call me at my office tomorrow.

He has my number.

JTA
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post #5 of 546 (permalink) Old 10-22-2010, 02:18 AM Thread Starter
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Re: PROTEGE GARAGE TROUBLES... BEWARE

[quote author=cali_axela link=topic=181204.msg3835962#msg3835962 date=1287725103]
Strato, if the customer received the OEM replacement engine within a reasonable timeframe of Ken ordering it, which it sounds like is exactly what happened... why do you think your company deserved any sort of refund in the first place?
[/quote]

Good question cali-axela.

Strato?

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post #6 of 546 (permalink) Old 10-22-2010, 08:35 AM
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Re: PROTEGE GARAGE TROUBLES... BEWARE



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post #7 of 546 (permalink) Old 10-22-2010, 08:51 AM
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Re: PROTEGE GARAGE TROUBLES... BEWARE

H[quote author=cali_axela link=topic=181204.msg3835962#msg3835962 date=1287725103]
Strato, if the customer received the OEM replacement engine within a reasonable timeframe of Ken ordering it, which it sounds like is exactly what happened... why do you think your company deserved any sort of refund in the first place?
[/quote]

That is a good question and there is a reason he did not answer it as I stated in the first statement the motor that was ordered was not descibed as far as mikeage and condition by far not at all how it was decribed.....i have gone through many motors ken is very very vety pickand thats why I never got motors from him I would buy my motors myself so if you paid for a engine with low miles abd recieved one with high would you not want a refund? Not to mention the condition it wad in.y about used motors
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post #8 of 546 (permalink) Old 10-22-2010, 08:56 AM
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Re: PROTEGE GARAGE TROUBLES... BEWARE

What? That was a difficult read... and I don't think it answered any of the questions. Strato, I think you may want Ken to come in here and answer these questions.



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post #9 of 546 (permalink) Old 10-22-2010, 08:58 AM
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Re: PROTEGE GARAGE TROUBLES... BEWARE

[quote author=ito link=topic=181204.msg3836144#msg3836144 date=1287752211]
What? That was a difficult read... and I don't think it answered any of the questions. Strato, I think you may want Ken to come in here and answer these questions.
[/quote]

I think hes claiming they thought they were getting a low mileage motor and are claiming they recieved a high mileage motor instead.... atleast thats what i took from it

[center]

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post #10 of 546 (permalink) Old 10-22-2010, 09:00 AM
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Re: PROTEGE GARAGE TROUBLES... BEWARE

i'm kinda seeing that but it also looks like they were just assuming it was low mileage...and/or it was never specified one way or another


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