How to get a refund for an online purchase that never shipped? - FMVperformance.com : The site for all your Ford Mazda and Volvo needs
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post #1 of 11 (permalink) Old 12-20-2009, 12:59 AM Thread Starter
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How to get a refund for an online purchase that never shipped?

I've never had this problem before but I ordered some car seat covers for my MZ3 back on November 14th and still haven't received anything from the place I ordered from and can't get in contact with them. When I check the status of my order on their site it says it's still processing.

The first time I sent them an e-mail (about 1 week after the purchase) someone replied the next day saying they'd look at my order and get back to me the next day...well I never heard back.

I sent another e-mail a week later, still no response

Tried calling a few numbers that were on the site, could only get voicemails, so I left a message, still no response from anyone.

Sent another e-mail just for the hell of it saying I wanted to cancel my order...still nothing.

---

So who should I get in contact w/ about getting my money refunded? I used my debit card for the purchase so I would assume I'd talk to my bank...but I've never had to do something like this before so I'd like to know if anyone here has had to go through something similar and what happened as a result.

I still have all the invoices and information they sent me and I know when my card was charged for the item they never sent me.

Help? Thanks.
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post #2 of 11 (permalink) Old 12-20-2009, 01:09 AM
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Re: How to get a refund for an online purchase that never shipped?

Sorry to hear about your situation.

I would call your bank for support. It is preferable to use your credit cards or paypal for purchases where you need protection (online purchases) and your debit card for purchases with little to no risk (groceries etc.).

Good luck.

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post #3 of 11 (permalink) Old 12-20-2009, 01:46 AM
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Re: How to get a refund for an online purchase that never shipped?

where did you order from?

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post #4 of 11 (permalink) Old 12-20-2009, 01:57 AM Thread Starter
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Re: How to get a refund for an online purchase that never shipped?

[quote author=Verto link=topic=163271.msg3464646#msg3464646 date=1261287994]
where did you order from?
[/quote]

http://www.carcoversus.com/

the main company from what I've seen on the emails and heard on the voice mail is "kwd ventures"
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post #5 of 11 (permalink) Old 12-20-2009, 03:44 PM
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Re: How to get a refund for an online purchase that never shipped?

Have you tried sending an e-mail from a different account? Your e-mails may be sitting in their spam box.

Former 2006 Fusion SEL owner. Now own a 2008 Audi A4 S-Line Quattro.
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post #6 of 11 (permalink) Old 12-21-2009, 04:33 PM
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Re: How to get a refund for an online purchase that never shipped?

I thought it was illegal to charge before shipping...



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post #7 of 11 (permalink) Old 12-21-2009, 08:46 PM
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Re: How to get a refund for an online purchase that never shipped?

[quote author=siscim23 link=topic=163271.msg3466382#msg3466382 date=1261427581]
I thought it was illegal to charge before shipping...
[/quote]

Evidently you haven't ordered from some of the forum sponsors before, lol.

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post #8 of 11 (permalink) Old 12-21-2009, 09:16 PM
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Re: How to get a refund for an online purchase that never shipped?

[quote author=siscim23 link=topic=163271.msg3466382#msg3466382 date=1261427581]
I thought it was illegal to charge before shipping...
[/quote]

i think the person you buy from gets the right to set some terms on this. like what if you ordered something custom? you gotta pay before its even made yet alone shipped.

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post #9 of 11 (permalink) Old 12-21-2009, 11:46 PM
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Re: How to get a refund for an online purchase that never shipped?

was it a Visa debit card?

call Visa, they should handle it.


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post #10 of 11 (permalink) Old 12-22-2009, 10:05 AM
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Re: How to get a refund for an online purchase that never shipped?

That's true. Must just be certain companies policies.



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