Boycott Firestone Autocenters!!!
I have seriously never been this angry before in my entire life. I recently purchased a new set of wheels for my car, 18x8 Rota Torques and needed to get a set of tires put on. I was debating between using the stock 215/45 Bridgestone Potenza RE050 that came on my Speed 3 on the new wheels, or the set of 235/40 Toyo T1R's I got a really good deal on. But upon further review, I figured I would return the Toyo's and use up the Bridgestones since they still have probably about 15k miles of life on them, which I would be able to put on this summer, and then before winter hits I could put on some 235/40 Toyo Proxes4 all-season tires and wouldn't have to worry about swapping wheels ever again for winter. Seemed to be the smartest option.
So today, I went to a local Firestone center, about 3pm to have the TPMS sensors and tires on the factory wheels swapped over to the new Rota Torques. Get a quote of $170 to unmount the tires, remove the sensors, and install and balance on the new wheels. Seemed kind of high, at first, but I figured they would charge about that much for that since I wasn't buying new tires through them, so they would charge twice for the mount and balancing. No big deal. Guy says it would be a few hours, since there was a few cars ahead of mine, no big deal, I'll just walk home, its only about a 2 mile walk. They close at 8, and the guy said it would be done by 7 for sure. So I walk home. 7 o'clock rolls around, no phone call yet, I call them, no answer. So I figured I'd just walk up there and maybe they would call me while I was on the way. I get there about 7:40ish. I see my car sitting in one bay, with the stock wheels still on it.
Ok, what the hell? Go inside to find out whats going on.
Desk Jockey: "Sir we can't mount these tires, we've never dealt with tires like these before."
Me: "Tires like these? You guys are owned by the company that makes these tires. Not only that, but you sell this exact tire here!"
Desk Jockey: "Well, I meant low profile tires....the tech isn't experienced with them."
Me: "Don't give me that, I can see him mounting tires on a set of 24's for that Escalade right now."
Desk Jockey: "Those aren't low profile tires..."
Me: "Excuse me? They are more of a low profile tire than what I have."
Desk Jockey: "I'm sorry sir, I'll go get your car pulled out for you now."
He go gets the tech to have him pull my car out of the bay. He can't even figure out how to get it in reverse. And then he proceeds to stall it 3 times backing up 15 feet, eventually he started revving it up a lot higher than I wanted just to back up, it wasn't obscenely high, but still higher than I would prefer. He manages to move it to the front of the store without stalling it, and at this point I should mention I have a turbo timer, he takes the key out of the ignition, turbo timer starts its count down, he sees this, and knows the engine is running, but still decides he doesn't want it running, so he stalls it again and gets out. I shake my head and he smiles at me.
I open the door of my car to leave and am immediately greeted with the putrid aroma of burnt clutch. Its absolutely HORRID. I also notice the odometer has 20 more miles on it from when I left the car a few hours ago. I go back inside and am absolutely PISSED.
Me: "Care to explain to me why my car has 20 more miles on it from when I left?"
Desk Jockey: "No it doesn't. It never left here"
Me: "Bullshit, I can prove it too, I took a picture of the odometer with my phone before I left."
Desk Jockey: "Doesn't mean anything, you could have taken that earlier today before you came here."
Me: "Yeah, then explain why my entire car reeks of clutch then?"
Desk Jockey: "You're a smoker, thats not clutch, its cigarette smoke."
Me: "No, thats CLUTCH! Come smell it!"
Desk Jockey: "He might have burned it a little trying to back up."
Me: "No, he rode the ever living piss out of it on his joyride."
Desk Jockey: "Sir, I'm going to have to ask you to leave."
I'm fed up at this point, and can see I'm not going to get anywhere with them, so I left, figured I'd call a corporate number and complain, although what good is it going to do, get me a free oil change or some shit? No thanks, they aren't going anywhere near my car. So I get in my car and leave, and notice the clutch is NOTICEABLY different from this morning, feels like complete ass. Didn't seem to be slipping any though, but it for sure was damaged. And even after driving the long way home with the windows down, it STILL reeks of clutch.
So, now what? Obviously I'm not going to forget about this. I'm not going to let them damage my car and get away with it.
A revolution gets its name by always coming back around in your face.