Boycott Firestone Autocenters!!! - FMVperformance.com : The site for all your Ford Mazda and Volvo needs
Reply
 
LinkBack Thread Tools
post #1 of 68 (permalink) Old 04-29-2008, 09:47 PM Thread Starter
F1 Driver
 
Join Date: Dec 2004
Location: St. Louis / Bourbon, MO
Posts: 25,357
Boycott Firestone Autocenters!!!

I have seriously never been this angry before in my entire life. I recently purchased a new set of wheels for my car, 18x8 Rota Torques and needed to get a set of tires put on. I was debating between using the stock 215/45 Bridgestone Potenza RE050 that came on my Speed 3 on the new wheels, or the set of 235/40 Toyo T1R's I got a really good deal on. But upon further review, I figured I would return the Toyo's and use up the Bridgestones since they still have probably about 15k miles of life on them, which I would be able to put on this summer, and then before winter hits I could put on some 235/40 Toyo Proxes4 all-season tires and wouldn't have to worry about swapping wheels ever again for winter. Seemed to be the smartest option.

So today, I went to a local Firestone center, about 3pm to have the TPMS sensors and tires on the factory wheels swapped over to the new Rota Torques. Get a quote of $170 to unmount the tires, remove the sensors, and install and balance on the new wheels. Seemed kind of high, at first, but I figured they would charge about that much for that since I wasn't buying new tires through them, so they would charge twice for the mount and balancing. No big deal. Guy says it would be a few hours, since there was a few cars ahead of mine, no big deal, I'll just walk home, its only about a 2 mile walk. They close at 8, and the guy said it would be done by 7 for sure. So I walk home. 7 o'clock rolls around, no phone call yet, I call them, no answer. So I figured I'd just walk up there and maybe they would call me while I was on the way. I get there about 7:40ish. I see my car sitting in one bay, with the stock wheels still on it.

Ok, what the hell? Go inside to find out whats going on.

Desk Jockey: "Sir we can't mount these tires, we've never dealt with tires like these before."
Me: "Tires like these? You guys are owned by the company that makes these tires. Not only that, but you sell this exact tire here!"
Desk Jockey: "Well, I meant low profile tires....the tech isn't experienced with them."
Me: "Don't give me that, I can see him mounting tires on a set of 24's for that Escalade right now."
Desk Jockey: "Those aren't low profile tires..."
Me: "Excuse me? They are more of a low profile tire than what I have."
Desk Jockey: "I'm sorry sir, I'll go get your car pulled out for you now."

He go gets the tech to have him pull my car out of the bay. He can't even figure out how to get it in reverse. And then he proceeds to stall it 3 times backing up 15 feet, eventually he started revving it up a lot higher than I wanted just to back up, it wasn't obscenely high, but still higher than I would prefer. He manages to move it to the front of the store without stalling it, and at this point I should mention I have a turbo timer, he takes the key out of the ignition, turbo timer starts its count down, he sees this, and knows the engine is running, but still decides he doesn't want it running, so he stalls it again and gets out. I shake my head and he smiles at me.

I open the door of my car to leave and am immediately greeted with the putrid aroma of burnt clutch. Its absolutely HORRID. I also notice the odometer has 20 more miles on it from when I left the car a few hours ago. I go back inside and am absolutely PISSED.

Me: "Care to explain to me why my car has 20 more miles on it from when I left?"
Desk Jockey: "No it doesn't. It never left here"
Me: "Bullshit, I can prove it too, I took a picture of the odometer with my phone before I left."
Desk Jockey: "Doesn't mean anything, you could have taken that earlier today before you came here."
Me: "Yeah, then explain why my entire car reeks of clutch then?"
Desk Jockey: "You're a smoker, thats not clutch, its cigarette smoke."
Me: "No, thats CLUTCH! Come smell it!"
Desk Jockey: "He might have burned it a little trying to back up."
Me: "No, he rode the ever living piss out of it on his joyride."
Desk Jockey: "Sir, I'm going to have to ask you to leave."

I'm fed up at this point, and can see I'm not going to get anywhere with them, so I left, figured I'd call a corporate number and complain, although what good is it going to do, get me a free oil change or some shit? No thanks, they aren't going anywhere near my car. So I get in my car and leave, and notice the clutch is NOTICEABLY different from this morning, feels like complete ass. Didn't seem to be slipping any though, but it for sure was damaged. And even after driving the long way home with the windows down, it STILL reeks of clutch.

So, now what? Obviously I'm not going to forget about this. I'm not going to let them damage my car and get away with it.

A revolution gets its name by always coming back around in your face.
smokinAMD is offline  
Sponsored Links
Advertisement
 
post #2 of 68 (permalink) Old 04-29-2008, 09:50 PM
r0b
F1 Driver
 
Join Date: Jan 2005
Location: MD
Posts: 9,502
Re: Boycott Firestone Autocenters!!!

go back tomorrow and kick him in the nuts, and call up the BBB.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
<--- My Thread
r0b is offline  
post #3 of 68 (permalink) Old 04-29-2008, 09:53 PM
F1 Driver
 
Join Date: May 2006
Location: Lancaster County, PA
Posts: 4,709
Send a message via AIM to chris06fusion Send a message via MSN to chris06fusion
Re: Boycott Firestone Autocenters!!!

This is why I hate taking my cars to chain shops. I would start by calling the corporate offices tomorrow. Just remember to keep your cool.

Former 2006 Fusion SEL owner. Now own a 2008 Audi A4 S-Line Quattro.
chris06fusion is offline  
post #4 of 68 (permalink) Old 04-29-2008, 09:54 PM
Senior Member
 
Alec trevelyan's Avatar
 
Join Date: Jun 2007
Location: Warwick, RI
Posts: 38,019
Re: Boycott Firestone Autocenters!!!

Whaaaaaat? F'd up man, F'D UP.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Alec trevelyan is offline  
post #5 of 68 (permalink) Old 04-29-2008, 10:08 PM
F1 Driver
 
Join Date: Aug 2007
Location: Dutchess County, NY
Posts: 2,576
Send a message via AIM to RLS1400
Re: Boycott Firestone Autocenters!!!

Subscribing to this, what f'n bullshit this is!


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

2007 Mazdaspeed 3 - Enkei RS-05, Black Roof/Spoiler, Click on Banner for Moar
RLS1400 is offline  
post #6 of 68 (permalink) Old 04-29-2008, 10:34 PM
Senior Member
 
Join Date: Mar 2007
Location: NJ
Posts: 23,035
Send a message via AIM to ally Send a message via MSN to ally
Re: Boycott Firestone Autocenters!!!



To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

CP-E // Road Magnet // TWM Performance // Rally Armor // Street Unit
ally is offline  
post #7 of 68 (permalink) Old 04-29-2008, 11:17 PM
F1 Driver
 
Join Date: Aug 2005
Location: San Mateo, CA
Posts: 6,393
Re: Boycott Firestone Autocenters!!!

Yea, Firestone always fucked up our company vans, so every instance was a reason for me never to take any of the cars I own to Firestone. Sorry about what happend to you, but I'm pretty sure you can settle this. Also, save the PIC of on your camera phone of the Odometer, just in case.

"lol you know I'm flashy and ricey, I want to be loud..." - Stephanie

COBB SRI | Black FORGE BPV | ROTA SVN's | Smoke Side markers | 20% Tint | 6000k 55w HID's | Shark Fin Antenna | CF Spoiler Lip
PRBLU3MZR is offline  
post #8 of 68 (permalink) Old 04-29-2008, 11:21 PM Thread Starter
F1 Driver
 
Join Date: Dec 2004
Location: St. Louis / Bourbon, MO
Posts: 25,357
Re: Boycott Firestone Autocenters!!!

I've had good luck with firestone in the past, and thats the sad part. I bought tires for a previous car from them and I utterly tore the shit out of them due to super aggressive driving, and they had no problem replacing them for free.

A revolution gets its name by always coming back around in your face.
smokinAMD is offline  
post #9 of 68 (permalink) Old 04-29-2008, 11:31 PM
F1 Driver
 
Join Date: Jan 2006
Location: Austin, TX/ Flemington, NJ
Posts: 14,834
Send a message via AIM to kodiac 3 Send a message via Yahoo to kodiac 3
Re: Boycott Firestone Autocenters!!!

Thats FUBAR. stick it to them


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

kodiac 3 is offline  
post #10 of 68 (permalink) Old 04-29-2008, 11:40 PM
F1 Driver
 
Join Date: Dec 2004
Location: Pflugerville, TX
Posts: 7,739
Re: Boycott Firestone Autocenters!!!

wow. that sucks ballz. What an ass hat!
The photo on your phone should have a time stamp.
And don't they record your odometer when you check the car in? I think they should anyway.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
-
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
sbmonkey is offline  
Sponsored Links
Advertisement
 
Reply

  FMVperformance.com : The site for all your Ford Mazda and Volvo needs > Misc > Lounge

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the FMVperformance.com : The site for all your Ford Mazda and Volvo needs forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome