My car was in an accident a few weeks ago in which our rear bumper, the rear aero flares, driver's side rear quarter panel, rear driver's side door, and a few incidental part were damaged. We weren't at fault, the insurance company paid for a rental which everything was being worked out/repaired, and it wasn't too bad. When the estimator came out he said they'd replace all the panels, and refinish the ones adjacent to the panels being replaced so they'd blend and match. They had it towed to the only dealer in the area that did body work as the insurance company had a working relationship with them, and things proceeded smoothly.
I picked the car up about a week ago, and at first glance everything was OK. Of course, it was sleeting at the time so the car was covered in snow/ice. Appearances can be deceiving; over the next week I noticed that:
* The aero flares were noticeable brighter than the bumper. It looks like they hadn't been blended at all
* The gap between the bumper and the bottom of the trunk was noticeable larger, like the bumper wasn't mounted correctly
* The edge of the bumper where the gap started had globs of clear coat on it, like it hadn't been sanded down
* My raised spoiler was chipped and worn across the back edge, like someone had removed the trunk and set it on the ground resting against the spoiler
* The trunk was scratched up in specific patches, supporting the spoiler damage theory above
I took the car back in, and they took a look at it. They tried to explain off the aero flares ("You can't match metal and plastic, they dry differently"
, even though I realized they were both plastic after I left. They said they'd take care of the other problems, but the guy who set up their loaner cars wasn't there and they'd call back on Monday to arrange a drop-off.
Over the weekend it was nice out so I figured I'd wash the car, even if they were going to work on it this week. I realized the 2.3 badge on the driver's side door was missing (even through it's clearly visible in the BEFORE pictures), but more importantly I noticed a discoloration in the paint above the driver's door. I knew exactly what the discoloration was; soon after I got the car a rock flew up and chipped the paint. I had gone at it with touch-up paint and Langka for a while, as it was the first chip I'd found and it really bugged me.
I didn't think anything more of it until I realized that the driver's side rear quarter panel seems to extend up and over the passenger and driver's side door, past where the touch-up paint was. I took a look at the inside of the door frame on the rear driver's side door and found what appeared to be a bit of bondo (the mica in the Winning Blue paint didn't really match up, and the texture was different). The part of the panel around the wheel well also seemed to look different than the passenger's side; bent a little differently and with some more abrasions on the inside of the wheel well.
The estimate definitely said they're replace the rear left quarter panel with an OEM part, and the invoice from the shop definitely charged for it (Part# BNYB71410, $578.95). If the section above the driver's side door is part of the panel, and the panel is still chipped I can't see how they could have, though. Is there any chance the section above the driver's door is separate (it seems seamless, but I'm not sure), or are they trying to rip me off here?