dealership theft (interesting) - FMVperformance.com : The site for all your Ford Mazda and Volvo needs
 
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post #1 of 10 (permalink) Old 11-22-2006, 07:04 PM Thread Starter
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dealership theft (interesting)

hey guys,

I'm not a regular here on this board, so please don't think I'm a troll. I came on this site a while back to poke around for info because my gf bought a mazda3 sport a couple of years ago. Anyways, this happened to her within the past week, and I thought I'd let you guys know what happened. I'm looking for opinions, thoughts and people with similar experiences.

My gf went to Metrotown Mazda about 2 weeks ago for a minor service. She'd been going there for the past 2 years, and so far, she's been pretty pleased with them. I've spoken to the parts guy and the service advisor there, and they were always very nice and friendly. Anyways, a couple of days after the service, she noticed that her Ipod car charger went missing from her glove box. The reason why it took her a couple of days to notice is because she hardly uses the charger (she works about 10 mins from home, and I'm about 20+mins from her house), so she hardly sees the need to really use it. She also does not remove it from her car, because she only drives her car, and she never charges it in my car. She calls the dealer, and they ended up calling her back the next day. They denied the theft, and claimed that noone in their service team would have a reason to steal it because they were trying out the Mazda Ipod charger a couple of weeks back, and noone had an Ipod on them to test. FURTHERMORE, the service advisor claimed that apparently the Mazda 3 is an easy car to break in to. My gf told him that she has the factory alarm, and that if someone broke in to her car, the alarm would've/SHOULD'VE sounded, and that there wasn't any signs of break in. The service advisor then said that even if someone broke in, the alarm wouldn't go off. They offered to replace the charger, but I told her not to bother, because they'll tack an extra "service fee" on somewhere to make up for the loss.

What do you guys think? Sounds like a load of crap, if you ask me.
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post #2 of 10 (permalink) Old 11-22-2006, 07:07 PM
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Re: dealership theft (interesting)

I don't leave shit in my car when I drop it off for anything! :?

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post #3 of 10 (permalink) Old 11-22-2006, 07:09 PM Thread Starter
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Re: dealership theft (interesting)

I understand the whole "leave valuables at your own risk"... but the part that got me cautious was when the service advisor made a claim that the factory alarm won't go off if someone broke in to the car.

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post #4 of 10 (permalink) Old 11-22-2006, 07:19 PM
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Re: dealership theft (interesting)

I know if I leave my window down and open the door with the alarm set it will go off so I think he is full of it.

If you look for the bad in people expecting to find it, you surely will.
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post #5 of 10 (permalink) Old 11-22-2006, 08:13 PM
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Re: dealership theft (interesting)

[quote author=zephyrantes link=topic=63130.msg1082346#msg1082346 date=1164240280]
Anyways, a couple of days after the service, she noticed that her Ipod car charger went missing from her glove box. The reason why it took her a couple of days to notice is because she hardly uses the charger (she works about 10 mins from home, and I'm about 20+mins from her house), so she hardly sees the need to really use it. She also does not remove it from her car, because she only drives her car, and she never charges it in my car. She calls the dealer, and they ended up calling her back the next day. They denied the theft, and claimed that noone in their service team would have a reason to steal it because they were trying out the Mazda Ipod charger a couple of weeks back, and noone had an Ipod on them to test.[/quote]

Although the "anything is possible" clause is in effect, I am afraid that you are s.o.l.
I have put the parts of your post that concern me in bold.
IF you choose to leave valuables in your car, wether it be valet parking, the dealership, or a detail shop... YOU need to make sure they are still in your car BEFORE you leave the premises otherwise the entire point is moot.
It sounds like she uses it so infrequently that she probably has no clue as to when / where she last used it.
It is more probable that she misplaced it and jumped to conclusions when she couldn't find it.
You said they "denied the theft"... to me this says that you (or she) called there and outright accused them of theft of your property. If that had been my shop and you accused my business of theft DAYS after you think it might of occured , I would have told you where you could kiss....but hey, thats just me...
So the dealership offered to replace the item that you think they might have taken but aren't really sure that they did and you refused to accept it? It sounds like they went above and beyond what they should have done and you are trying to prove some silly point. How well is that working for you?

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post #6 of 10 (permalink) Old 11-22-2006, 08:25 PM Thread Starter
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Re: dealership theft (interesting)

maudi: I love the way you break things down.. you take only what you want (which are only slight bits and pieces) to read/see and then make your own judgements.

1) If you read my 2nd post, I said that I can understand the "leave valuables at your own risk" warning
2) she only uses it in her car.
3) where would she misplace it, when I've mentioned that she only uses it in her car.
4) how would you know whether or not she "outright" accused them. Judging from the way you analyze things.. well.. I'll hey, I'll let you read your own analysis, cause that's just me
5)what kind of "silly point" am I trying to prove by refusing the reimbursement? Why don't you tell me what that "silly point" is, because you seem to OUTRIGHT think that I'm just trying to make a "silly point".. but hey, that's just me.
6) IF you bothered to read my post, I was more concerned about what the service advisor said about the Mazda 3 being a car that's easy to break into, and that the alarm wouldn't have gone off if someone did break in. THAT WAS MY MAIN CONCERN.

maudi: read before you post... and don't try to be a smart ass by highlighting your "concerns" in bold and picking apart only certain parts of my posts.
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post #7 of 10 (permalink) Old 11-22-2006, 08:42 PM
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Re: dealership theft (interesting)

[quote author=zephyrantes link=topic=63130.msg1082576#msg1082576 date=1164245133]
maudi: I love the way you break things down.. you take only what you want (which are only slight bits and pieces) to read/see and then make your own judgements.

1) If you read my 2nd post, I said that I can understand the "leave valuables at your own risk" warning
2) she only uses it in her car.
3) where would she misplace it, when I've mentioned that she only uses it in her car.
4) how would you know whether or not she "outright" accused them. Judging from the way you analyze things.. well.. I'll hey, I'll let you read your own analysis, cause that's just me
5)what kind of "silly point" am I trying to prove by refusing the reimbursement? Why don't you tell me what that "silly point" is, because you seem to OUTRIGHT think that I'm just trying to make a "silly point".. but hey, that's just me.
6) IF you bothered to read my post, I was more concerned about what the service advisor said about the Mazda 3 being a car that's easy to break into, and that the alarm wouldn't have gone off if someone did break in. THAT WAS MY MAIN CONCERN.

maudi: read before you post... and don't try to be a smart ass by highlighting your "concerns" in bold and picking apart only certain parts of my posts.
[/quote]

Listen up n00b.....
To quote your very first post after your long diatribe of drivel.
'What do you guys think?"
IF you ask for opinions then don't get pissed when people give them to you.
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post #8 of 10 (permalink) Old 11-22-2006, 09:34 PM
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Re: dealership theft (interesting)

There's one thing you need to learn: Never trust anyone with something you own. You take your car into the shop, you clean it out before you take it in. You leave something in your car (a quarter, a charger, a camera, etc.) someone will steal it. I worked at a dealer for two summers and I've seen arguments, accusations, finger-pointing and people getting fired over something stolen from a customer's car.

Next time, take 5 minutes and clear out the car. Then you wouldn't have to deal with all this bullshit.


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post #9 of 10 (permalink) Old 11-22-2006, 10:14 PM
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Re: dealership theft (interesting)

And if you don't have time to clean out the car, just remember to keep a lil inventory inside your head before drop it off. Even if they have those signs up, it is still against the law if the car or anything inside of it is damaged or stolen. The law changes from state to state but if you know someone was in there when you dropped it off and see it is missing they should remedy the damages for you.

Oh, and if you leave the lot w/o doing any of this its too late, so yeah.

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post #10 of 10 (permalink) Old 11-23-2006, 06:59 AM
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Re: dealership theft (interesting)

[quote author=zephyrantes link=topic=63130.msg1082346#msg1082346 date=1164240280]
Anyways...
[/quote]

Anyways?* Please excuse me for this brief rant!* "Anyways" is not a word!

Sorry, it just drives me to the edge of insanity when I see or hear that "word."*

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