Re: I find Mazda's Customer service to be very unwilling to help
Whoa... it'd be interesting to hear more about what is going on.
One thing to be careful about, is that the dealer network is not a part of Mazda of North America. The dealers have the Mazda logo everywhere and they sell Mazda - but dealers work independently of the Mazda Motor Corporation, and Mazda Corporate isn't allowed to circumvent their dealer network by providing service that dealers *should* be doing. So, if a dealer isn't up to snuff, Mazda has to get the dealer's butt in gear with various incentives (as opposed to forcing the dealer to step up or start suffering layoffs of employees).
If one dealer is being vague in not fixing your SatNav - you may have to go to another dealership, but it's the dealer's fault for being unresponsive... Mazda just suffers when its dealers suck.
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