No respect No loyalty - FMVperformance.com : The site for all your Ford Mazda and Volvo needs
Reply
 
LinkBack Thread Tools
post #1 of 32 (permalink) Old 08-26-2005, 02:12 PM Thread Starter
Le Mans: GT Class
 
Join Date: May 2005
Location: Oakland, CA
Posts: 540
No respect No loyalty

As some of you know and for those who dont, I sell mazdas. I do fleet and internet sales. Ive been employed with mazda for a little over 3 years and absolutely love the brand, factory support is awesome, great ride and drive events, last year they sent me to cabo san lucas for a , I love em so much I bought my 3 in great confidence. I am 23 years old and have been selling cars since I was 18. Im from the new school of selling cars where the internet is a powerful tool, providing information on my pricing etc. I dont try and fool people about invoice, incentives available and holdback or anything. Most cars I sell are under invoice. I believe if I provide all the information and treat the people very nice, the only way they wont buy a car from me is because they dont want a mazda.

I was working with this lady in her mid 40s for the last 3.5 weeks. She made 7-8 showroom visits to gather information. Originally she was comparing mz3 vs civic vs corolla vs matrix,with a clip board in hand,from berkeley (for those of you who dont know, probly the most liberal city in the usa) a traditional sales persons nightmare. I took the gal and helped her with any and every question she had, and gave her a ton of info on the 3 that she didnt even know about. Every time she came in the dealership the 7-8 times I did this. I even followed up each visit with a phone call thanking her for the opportunity to earn her business and emplored her to call with any questions, which she did more than once. Last saturday she told me she was going on vacation and was going to be back today. So I come in to work do my morning thing, coffee, put cars on display, check emails and then I go to service and there she is standing there. She tells me that she bought a car the night before from one from my arch rivals. Then she explains to me that she is a "new age buyer" and doesnt negociate on price and the quote they gave her was $50 better than mine. I hit the f*cking roof $50???????????????????? 3 and a half weeks?????50$????????????? I then asked her if she doesnt negociate why did she shop my price, or at least call me and tell me your back early and give me a shot to beat their price???? For 50 bucks I would have paid it to her out of my pocket. she then replies"Im sorry but Im a new age buyer" So then I tell her that she isnt a "new age buyer" because new age buyers arent that disloyal and so F*ckin stupid!!!!!

thanks for reading if you finished it, I just had to let this off my chest or It would crap me out all day! I run in to people like this way to often. These are the people that make me want to quit a profession that I love at a store/brand that I feel great in representing.

Have a great day
slangin3s24/7 is offline  
Sponsored Links
Advertisement
 
post #2 of 32 (permalink) Old 08-26-2005, 02:19 PM
F1 Driver
 
Join Date: Dec 2004
Location: PA, USA
Posts: 5,896
Re: No respect No loyalty

Did you ask her what "new age buyer" means?
It's probably something she read in a magazine somewhere and has no understanding of what exactly it means herself... but she likes the sound of it
Maybe she feels smart or empowered because she read it in Edmunds or something?


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
3AndMe is offline  
post #3 of 32 (permalink) Old 08-26-2005, 02:21 PM
F1 Driver
 
Join Date: Feb 2005
Location: Cape Cod Ma
Posts: 2,764
Re: No respect No loyalty

people like that don't have a clue...did she buy from another dealer or just another salesperson from your store?


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Apocalypse is offline  
post #4 of 32 (permalink) Old 08-26-2005, 02:22 PM
F1 Driver
 
Join Date: Apr 2004
Location: New Haven, Connecticut
Posts: 8,677
Send a message via AIM to Hexedit Send a message via MSN to Hexedit
Re: No respect No loyalty

That sucks, there's no such thing as a new age buyer. That's called being stupid for not even trying to negotiate.

Her loss.

Titanium Grey HB 5 spd, ABS, Moonroof, Leather seats, Exel RS-GT 17x7.0 Hyperblack 225/45/17 Azenis RT-615, Racing Beat Front/Rear Sway + Endlinks, Mazdaspeed MSP3 Coilovers, 88 AWR Mount, Apexcone 6000k HID, I deturboed my car and removed my built engine. I'm now stock powertrain + an Injen.
Hexedit is offline  
post #5 of 32 (permalink) Old 08-26-2005, 02:24 PM
Short Track Racer
 
Join Date: Mar 2005
Location: British Columbia
Posts: 118
Re: No respect No loyalty

[quote author=3AndMe link=topic=28082.msg385080#msg385080 date=1125080392]
Did you ask her what "new age buyer" means?
[/quote]

I'm quite sure it has something to do with Yanni.

Check out my website:
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Inept is offline  
post #6 of 32 (permalink) Old 08-26-2005, 02:25 PM
Grand Am Series
 
Join Date: Jun 2004
Location: Victoria, BC
Posts: 288
Send a message via AIM to Zordflea
Re: No respect No loyalty

That lady gave the lamest excuse in the whole world!

I'm not in the car sales business, but I do have to deal with some sales in my work, so know the feeling when you lose a potential client over some stupid thing like that. I understand that people have to shop around especially when it's a big ticket item, but then they start to give dumb excuses for not going for one or the other, it makes me mad! Why can't they just be honest and say what REALLY made them choose the competitor. That way you know what to do or not do the next time...

Blog and stuff?
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Zordflea is offline  
post #7 of 32 (permalink) Old 08-26-2005, 02:26 PM
F1 Driver
 
Join Date: May 2005
Location: Atlanta
Posts: 3,335
Re: No respect No loyalty

Oh, I see,

new age buyer - n - FUCKING IDIOT! *one who is too stupid to negotiate on a car that is obviously not sold on haggle free pricing.

2004 Mazda3 i sedan || Automatic || Strato Blue
Kodos is offline  
post #8 of 32 (permalink) Old 08-26-2005, 02:30 PM Thread Starter
Le Mans: GT Class
 
Join Date: May 2005
Location: Oakland, CA
Posts: 540
Re: No respect No loyalty

[quote author=3AndMe link=topic=28082.msg385080#msg385080 date=1125080392]
Did you ask her what "new age buyer" means?
It's probably something she read in a magazine somewhere and has no understanding of what exactly it means herself... but she likes the sound of it
Maybe she feels smart or empowered because she read it in Edmunds or something?

[/quote]

It sounded like she felt good saying it, like since she was new age buyer everything is ok and no i didnt ask her what she thought that ment, because I was hearing enough BuLL and I had to keep my professional composure and not pop off with F%$%^&*()*^%$#



[quote author=Apocalypse link=topic=28082.msg385081#msg385081 date=1125080501]
people like that don't have a clue...did she buy from another dealer or just another salesperson from your store?
[/quote]

It was another store over 45 mins away. *she probly spent 35 in gas to get there and she lives 10 mins away from our store..Uh damn B*&^%(
slangin3s24/7 is offline  
post #9 of 32 (permalink) Old 08-26-2005, 02:32 PM
F1 Driver
 
Join Date: Dec 2004
Location: PA, USA
Posts: 5,896
Re: No respect No loyalty

[quote author=Kodos link=topic=28082.msg385093#msg385093 date=1125080781]
Oh, I see,

new age buyer - n - FUCKING IDIOT! one who is too stupid to negotiate on a car that is obviously not sold on haggle free pricing.
[/quote]

Aw come now -- she had a clipboard. Surely that gets her some intelligence points!


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
3AndMe is offline  
post #10 of 32 (permalink) Old 08-26-2005, 02:35 PM
Le Mans: Prototype Class
 
Join Date: Jan 2004
Location: Dallas, TX
Posts: 1,259
Send a message via AIM to odie
Re: No respect No loyalty

Slangin,
I feel for you man, I do. That's why car sales are an emotional rollercoaster. Hell, anything retail is. You put the time in and somebody grabs the sale right from underneat you. Alot of OTHER car salesmen are sleazy like that and if the guy at your dealership had an dignity he would of asked the lady if she had been helped by anybody else. I would complain to the GM about your situation, because that's crappy treatment from a co-woker, why is he your enemy exactly?>
odie is offline  
Sponsored Links
Advertisement
 
Reply

  FMVperformance.com : The site for all your Ford Mazda and Volvo needs > Misc > Lounge

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the FMVperformance.com : The site for all your Ford Mazda and Volvo needs forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome