Who's your wireless / cellular provider ... and why? - FMVperformance.com : The site for all your Ford Mazda and Volvo needs
View Poll Results: So who's your wireless / cell provider?
Sprint PCS 1 4.55%
Cingular (and/or AT&T Wireless) 4 18.18%
Verizon Wireless 8 36.36%
Nextel 2 9.09%
T-Mobile 3 13.64%
Alltel 0 0%
US Cellular (sorry for the typo earlier) 0 0%
Virgin Moble 2 9.09%
Other and/or none 2 9.09%
Voters: 22. You may not vote on this poll

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post #1 of 23 (permalink) Old 08-14-2004, 07:47 PM Thread Starter
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Who's your wireless / cellular provider ... and why?

Is it me or all cell providers about the same now-a-days? I guess some have some snazzy phones - but thassit. I'm wondering about your choices.

I just signed up with Verizon Wireless after spending 5 years with Sprint PCS. I had been receiving some horrible customer service with Sprint (after a few years of stellar support) and figured it was time for a change. I was talking to a Sprint rep a few weeks ago when my contract expired and asked what incentives Sprint was offering to keep me on or to have me start a new contact. His response was "why would we offer you something to keep you around?" I dunno what that's supposed to mean, but I didn't stick around.

Anyway - I was in the SprintPCS store today to cancel service. They asked me why I was quitting, and I cited sub-par service. Some dude next to me put his $0.02 in and said "hey, they've been good to me so far." Well - it turns out that the guy next to me was about to get a new cell phone because his current one wouldn't charge the battery anymore. Silly him - he didn't realize his cell phone had a "scratch" on it. The Sprint rep saw this scratch (really, it was small and insignificant when I saw his phone) and told the man that he couldn't get a new phone because the warranty doesn't cover cosmetic damange - only wear and tear was allowed. Man, he spent 10 minutes bitching up a storm about how much he pays per month and everything. He left with a broken phone in his hand, 19 months left on his contract, and a $110 payment due in a few days for his cell phone plan. Heh, guess he wasn't getting good service after all.

I also found out a while back that Sprint's computers automatically shuttle your customer calls to two classifications of customer service when you call up. Apparently, those with "desirable" accounts get help centers where the receptionists are properly trained and can actually do something to keep customers. The rest of the "crap customers" get sent to low-budget call centers with almost no power to do things for customers. This has been verifed for me by 2 engineers at Sprint PCS and some friends who have worked at Sprint call centers.

I used to get stellar service, but I guess my account status changed (I haven't missed a payment)... and I just got hosed every time I called. Those I know seem pretty happy with Verizon - so I'll give 'em a shot.


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post #2 of 23 (permalink) Old 08-14-2004, 07:55 PM
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Who's your wireless / cellular provider ... and why?

Virgin mobile...I used to not talk on my cell phone that much. now im on it constantly so I am trying to get a different one...its not so cheap to top this damn thing up all the time!

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post #3 of 23 (permalink) Old 08-14-2004, 09:10 PM
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Who's your wireless / cellular provider ... and why?

I got Verizon because I can talk to my roomates free.

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post #4 of 23 (permalink) Old 08-14-2004, 09:38 PM
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Who's your wireless / cellular provider ... and why?

Uset to have AT&T Wireless, it sucked big time.

Now we're on T-Mobile and are very happy, we chose it because it had the best family plan (shared minuets) but the coverage and reliability has been phenominal.


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post #5 of 23 (permalink) Old 08-14-2004, 09:47 PM
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Who's your wireless / cellular provider ... and why?

I had sprint for 2 years, switched to Nextel at the beginning of this year-mostly for the kick ass direct connect, plus my reception is far better w/nextel than it was w/sprint.

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post #6 of 23 (permalink) Old 08-14-2004, 10:23 PM
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Who's your wireless / cellular provider ... and why?

verizon is the online cellular provider we have ever used...probably cuz my dad read in consumer report and they said they were good ~shrug~ verizon is okay, i don't have to many complaints about it..as to why we have My parents picked the plan and provider, but I think when I eventually get my own plan I'll switch to nextel.
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post #7 of 23 (permalink) Old 08-14-2004, 10:37 PM
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Who's your wireless / cellular provider ... and why?

I've been a sprint customer for several years now. When I started out, the service was pretty good. Lately they're service has sucked ass big time. Once I can afford a decent phone, I'm switching to Verizon, because the coverage in my area is pretty shitty all around.. but verizon is the best so far.

One of the reasons I don't like Sprint is the fact that all of their features are web based. If you want to send a text message, or read one you received, you have to log into their server and dowload everything. It's takes a while and you get charged minutes (CHA CHING for Sprint). A lot of my friends like to broadcast text messages to announce plans for a spot to meet. It's a pain in the ass not being able to just open my phone, read the message and be done with it. Plus, my connection to sprint while browsing constantly drops... seems like everything is too complicated to work smoothly.

Oh.. there is another reason for me to get Verizon. My company is a corporate customer for Verizon, so employees get a 15-20% discount.

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post #8 of 23 (permalink) Old 08-14-2004, 10:53 PM
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Who's your wireless / cellular provider ... and why?

I used to work for AT&T Wireless. If you want the best deal right now, I'd go with that company and I'll tell you why, and it's not because I'm biast.

AT&T Wireless is losing a shit load of customers right now. They have the best deals out there as we speak, and when they merge with Cingular they will have the largest GSM wireless network in North America. Go for the GSM national America plan - which will get you a bunch of minutes and without the hassle of having to pay for roaming charges. No offense to the Americans on this board most of your are pretty competitant but I just want to add your country does have quite a bit of extremely stupid people. I kid you not. Some of the simplest things like reading a bill et cetera was a little to hard for the people calling me up every day, (I worked for AWS customer care.)

Every day you'd get these low-life rejects calling us and a conversation usually went something along these lines:

"MY BEEEEL IS THREE-HUNDRID DOLLAS WHAT THE FUCK IS GOINGS ONS"......."Well Ma'am, you're on the 29.99 LOCAL plan. You live in Texas, and you went to Florida on vacation and used your phone. You coverage map does not include the entire country, these charges are correct."....."Whaaa? When I signed up for this fone, they told me I had free roamin'....."....."Uhhh yes you have free roaming while in your coverage area, you're on the local plan, not on the National plan"....."well if I don't get these charges credited back to me I'm goin' cancel this shit ya'll are a rip off!!!"...."yeah well if you choose to cancel the contract there's an early termination fee of $175....."...."Fuck that shit, I ain't payin' shit. Ya'll can beeeeel me all you like, I ain't gonna pay it, byeeee" *click*. And so forth. I got pretty rediculous sometimes. People just sign themselves up for anything these days without reading the fine print, and they expect a credit for something they did.

Obviously cell phone dealers/salesman or whatever you wanna call them probably get pretty sleezy at times and not tell the customer everything....however the information is provided to the customer so you can't really blame it all on them. It's the same as that dude on E-bay selling resistor chips for the Mazda3 ...'can increase performance by 20 hp!!!'. My point is, if you don't read into you shit.

Anyway, it's pretty easy to get free shit out of AWS since they're losing a bunch of customers. And just so everyone is aware, I would avoid Verizon just because of the technology that they're using. They use CDMA, which is a slight upgrade from TDMA. However, GSM technology is still far more advanced which is what the other carriers are using. I'm very happy I had a GSM phone, when I went back to South Africa in april for a visit I just popped my sim card out of my phone, popped it in another phone over there, and I was able to check my hotmail right from the phone I was using instead of having to go to an internet cafe.

But anyway, I use Rogers Wireless here in Canada, and let me just say that Americans get SUCH A BETTER deal vs. Canadians when it comes to cell phones!!!! That shit is damn expensive over here and you don't get shit.

This is considered a "good" deal here in Canada, this is what I currently have:

for $25 a month, I get:
100 anytime minutes
Free weekends only, starting at 8 p.m. on Friday night.
Bundle pack (this means it's a better deal than usual) which includes Enhanced voicemail, caller-id, $5 text message plan, and $5 browsing plan.
I don't get long distance included
If I don't want roaming charges I have to say in Victoria, if I drive 20 minutes up to the next town called Duncan, I'm roaming.
I also have to pay a stupid "system acess fee" of $7. And this is all before taxes.
It's pretty lame that we get charged $4 for caller ID and $4 or $7 bucks for voicemail depending on which one you choose, and Americans get all those goodies thrown in for free!!!

If anyone wants to know any tricks of the trade or has any specific questions when it comes to cell phones and the contracts feel free to ask.


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post #9 of 23 (permalink) Old 08-14-2004, 11:58 PM Thread Starter
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Who's your wireless / cellular provider ... and why?

^^^ Yeah, but sometimes, people get a plan that was different than what they were supposed to have when they talked to a rep.

SprintPCS has that nationwide longdistance thing - so there's no such thing as your "local area." A friend of mine got fed up with Sprint, and boosted to (at the time) VoiceStream.

He got a plan that had no local area. He later changed his plan to add some more minutes per month. Well, he moved across town and the next month had a cell phone bill of $400 dollars. He calls up wanting to know how he got charged $0.55 a minute for all his calls. Of course, they tell him "if you read your plan" and "can't you read??" He takes out his original contract which shows no local area. But, he looks at the paper bill that he had been paying - and realizes that the rep he talked to complately re-did his plan, but since he did the change over the phone - he never realized what happened.

Buyer beware? or is that just crap? I can see how someone saying "I need more minutes" may cause a rep to just pick a new plan and go with it - but that doesn't seem fair to us consumers who have minimal expectations already...


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post #10 of 23 (permalink) Old 08-15-2004, 12:10 AM
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Who's your wireless / cellular provider ... and why?

Verizon, no question, no possibility of my switching in the near future. They have by far the best network, and in the 3 years I've had them I've never had one problem with their customer service. Oh, did I mention by far the best overall network?

Basically Verizon's just hassle free... it isn't the best deals, and of course depending on where ya are it might not be the best coverage, but overall there's no question they have the best network coverage, and their customer service has been in my experience hassle free (assuming you don't do something ridicuously idiotic)
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